Below is a link to an article (ISSA – Training the Customer) about the challenge of training employees and end-customers.  Education of proper procedures and product usage is a challenge that everyone in our industry faces. 
 
ISSA – Training the Customer
 
 
INTEGRA® Solutions: INTEGRA® University
 
INTEGRA® University was created to address one of the greatest challenges of our industry, training and education.  With employee turn over rates that approach 50% annually in some market segments, keeping employees updated on proper procedures is a challenge.  INTEGRA® University can help with training and education, along with additional challenges as well.  See a few highlights below…
 
Highlights of INTEGRA® University:
·      Training for sales people – education on growing your program
·      Technician certification – assuring customers standardized, high level service
·      End user training – training your customers how to use our products.  New features to this portion of INTEGRA University are coming soon!
 
To quote from the ISSA article[1]…”specialized training leads to unmatched customer loyalty…” We couldn’t agree more!
 
For more information on INTEGRA® University, please contact acarlson@accomn.com or call 1-800-693-8238.  Ask for Alex.